Shipping policy

Shipping Policy

Thank you for choosing Pawremi. We understand that every memorial order carries deep emotional meaning, and we are committed to handling each shipment with care, respect, and reliability.

This Shipping Policy explains our order processing times, shipping methods, delivery estimates, shipping fees, customs responsibilities, and important delivery information.

Order Processing

All Pawremi memorial products are carefully prepared before shipment.

• Orders are typically processed within 3–5 business days (excluding weekends and public holidays).

• Customized or made-to-order memorial products may require additional preparation time.

• Orders are primarily shipped from our fulfillment facilities in Guangzhou and Chaozhou, Guangdong, China.

• Certain items may ship from trusted partner facilities depending on inventory availability and destination country.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please note:
During holidays, severe weather events, or customs congestion, processing and delivery times may be longer than estimated.

Shipping Regions

We currently ship to the following regions:

• United States

• Canada

• United Kingdom

• Most European countries

• Australia

• New Zealand

• Selected Asia-Pacific countries

We currently do NOT ship to:

• P.O. Boxes

• APO/FPO military addresses

• Countries or regions with import restrictions affecting memorial or keepsake products

• Certain remote islands or high-risk logistics regions

If you are unsure whether we ship to your country, please contact us before placing your order.

Shipping Rates & Delivery Estimates

Region	Processing Time	Standard Shipping	Express Shipping	Standard Shipping Fee	Express Shipping Fee	Free Shipping Threshold	Customs & Duties
United States	3–5 business days	8–15 business days	5–8 business days	USD 8.99	USD 24.99	Free over USD 79	Customer responsible
Canada	3–5 business days	10–18 business days	6–10 business days	USD 10.99	USD 29.99	Free over USD 89	Customer responsible
United Kingdom	3–5 business days	8–15 business days	5–8 business days	USD 8.99	USD 24.99	Free over USD 79	Customer responsible
Europe	3–5 business days	10–18 business days	6–10 business days	USD 10.99	USD 29.99	Free over USD 89	Customer responsible
Australia & New Zealand	3–5 business days	10–18 business days	6–10 business days	USD 12.99	USD 32.99	Free over USD 99	Customer responsible
Asia-Pacific	3–5 business days	7–15 business days	4–7 business days	USD 8.99	USD 22.99	Free over USD 79	Customer responsible
Other Regions	3–7 business days	12–25 business days	Not available in some regions	Calculated at checkout	Calculated at checkout	Not available	Customer responsible

Please note:

• Delivery estimates are not guaranteed.

• Actual delivery times may vary due to customs inspections, airline delays, local carrier disruptions, weather conditions, or peak shipping seasons.

• Large memorial items, oversized products, or customized products may require additional shipping time.

Standard Shipping Policy

Orders meeting the applicable shipping threshold listed above qualify for standard shipping at no additional shipping charge.

Please note:

• Free shipping applies to standard shipping methods only.

• Oversized, heavy, fragile, or highly customized memorial products may require additional shipping charges even if the order subtotal meets the standard shipping threshold.

• If multiple shipping addresses are used, each shipment is calculated separately.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or handling fees imposed by the destination country.

Please note:

• These charges are NOT included in product prices or shipping fees unless explicitly stated at checkout.

• Customers are solely responsible for any customs duties, VAT, import taxes, brokerage fees, or related charges required by local authorities.

• Pawremi is not responsible for delays caused by customs clearance procedures.

Tracking Your Order

After shipment:

• A tracking number will be sent to your email address.

• Tracking updates may require 24–72 hours to appear depending on the carrier.

• Customers may track shipments through the carrier website or our order tracking page.

Incorrect Address Information

Please carefully review your shipping address before placing your order.

If you notice an error, please contact us within 12 hours of placing your order.

Once an order has been shipped:

• Address changes may not be possible.

• Additional re-delivery or re-shipping fees may apply.

• Pawremi is not responsible for packages lost due to incorrect or incomplete shipping information provided by the customer.

Lost, Delayed, or Stolen Packages

If your package appears delayed, lost, or damaged during transit, please contact us and we will do our best to assist you.

However, Pawremi cannot be held responsible for:

• Shipping delays caused by customs or carriers

• Packages marked as delivered but subsequently lost or stolen

• Failed delivery attempts caused by unavailable recipients

• Delays resulting from force majeure events

Third-Party Warehouses & Freight Forwarders

If customers choose to use third-party forwarding companies, package consolidation services, freight forwarders, or warehouse transfer services, Pawremi’s responsibility ends once the package has been successfully delivered to the forwarding address provided by the customer.

We are not responsible for loss, damage, or delays occurring after delivery to the forwarding service.

Contact Us

We are always here to support you with care and understanding.

Company: CEREXEL NEXUS LIMITED | Hong Kong

Email: sales@pawremi.com

Phone: +852 6134 3556

Registered Business Address:
Unit D18, 3/F, Wong King Industrial Building,
No. 2-4 Tai Yau Street, San Po Kong,
Kowloon, Hong Kong

When contacting us regarding an order, please include your order number for faster assistance.