Privacy policy

Pawremi operates this website and online store to provide you with a thoughtful, secure, and respectful shopping experience (the “Services”). Our company, CEREXEL NEXUS LIMITED, is registered in Hong Kong.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit, browse, or make a purchase from our Services, including customer support and account-related activities.

By using our Services, you agree to the terms of this Privacy Policy. We encourage you to read it carefully.

1. Personal Information We Collect

To provide and improve our Services, we may collect the following types of personal information:

Contact information
Your name, billing and shipping address, email address, and phone number.

Payment information
Payment details necessary to complete your purchase, such as transaction confirmations. All payments are processed securely through encrypted payment providers. We do not store your full credit or debit card numbers.

Order and transaction information
Details about products you view, add to your cart, purchase, return, or exchange.

Customer communications
Messages you send to us through email, WhatsApp, or other customer support channels.

Device and usage information
IP address, browser type, device information, cookies, and how you interact with our website.

We only collect personal information that is relevant and necessary to provide our Services.

2. How We Use Your Information

We use your personal information to:

  • Fulfill and manage orders
    Process payments, arrange shipping, handle returns or replacements, and provide order updates.

  • Provide customer care
    Respond to inquiries, offer assistance, and support you throughout your experience with Pawremi.

  • Improve our Services
    Understand how customers use our website and improve functionality, design, and product offerings.

  • Ensure security and prevent fraud
    Protect accounts, detect unauthorized activity, and maintain a safe shopping environment.

  • Communications (with consent)
    Send service-related messages or updates. Promotional communications are only sent when you choose to receive them, and you may opt out at any time.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We may share your personal information only in limited and necessary circumstances:

  • With trusted service providers
    Such as Shopify, payment processors, shipping partners, and technical service providers, solely to operate and support our Services.

  • For legal and compliance reasons
    When required to comply with applicable laws, regulations, or lawful requests.

  • Business changes
    In the event of a merger, acquisition, or business restructuring, your information may be transferred as part of that process.

We never share your personal information for advertising or marketing without your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember preferences, and improve website performance.

You can manage or disable cookies through your browser settings. Please note that some features of our website may not function properly without cookies.

5. International Data Transfers

Pawremi operates globally, and your information may be stored or processed in locations outside your country of residence. When we transfer personal data internationally, we take appropriate steps to ensure your information remains protected in accordance with applicable laws.

6. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that we have unintentionally collected such information, please contact us so we can remove it promptly.

7. Data Security and Retention

We use reasonable and industry-standard measures to protect your personal information. While no system can guarantee absolute security, we are committed to safeguarding your data.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Receive a copy of your data in a portable format

  • Opt out of certain communications

To exercise these rights, please contact us using the details below. We will respond in a timely and respectful manner.

9. Contact Us

If you have any questions about this Privacy Policy, concerns about your personal data, or wish to exercise your privacy rights, please contact us:

Email: sales@pawremi.com
Phone: +852 6134 3556

Registered Business Address:Unit D18, 3/F, Wong King Industrial Building,
No. 2-4 Tai Yau Street, San Po Kong,Kowloon, Hong Kong

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.